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TERMS OF USE
These Terms of Use (“Terms”) govern access to and use of the KereX website, documentation, APIs, dashboards, testing environments and other technology tools made available by KereX Technologies L.L.C-FZ (“KereX”, “we”, “us” or “our”).
These Terms apply together with any Platform Services Agreement, order form, service level agreement, data processing agreement or other written agreement between KereX and a client. If these Terms conflict with a signed agreement, the signed agreement will prevail for the relevant service.
By accessing or using the KereX platform, you agree to these Terms. If you act on behalf of a company or organisation, you confirm that you have authority to bind that organisation.
1. Scope and Acceptance
The KereX platform is intended primarily for banks, payment service providers, fintech companies, digital platforms, merchants and other business users.
You may use the platform only if you are legally able to enter into a binding agreement and, where acting for an organisation, are authorised to represent that organisation.
Access to a specific product, payment route or technical environment may require onboarding, approval and a separate written agreement.
2. KereX Role
KereX is a Dubai-based technology company that develops software and APIs for payment connectivity, routing, transaction status management, reconciliation and operational coordination.
KereX is not a bank, payment institution, remittance company, merchant acquirer, digital asset custodian or other licensed financial institution.
KereX does not accept deposits, safeguard client funds, issue payment instruments or provide regulated financial services in its own name.
Regulated banking, payment, foreign-exchange, safeguarding and settlement services are provided by the relevant authorised third-party institution.
3. Access and Permitted Use
You must provide accurate and current information during onboarding and while using the platform.
You are responsible for protecting API keys, passwords, access tokens and other credentials issued to you. You must notify KereX promptly if you suspect unauthorised access or a security incident.
You must not use the platform to:
• violate applicable law, sanctions or regulatory requirements;
• facilitate fraud, money laundering or other unlawful activity;
• access data or systems without authorisation;
• introduce malware or interfere with platform security;
• test platform security without written permission;
• copy, reverse engineer or misuse KereX software except where expressly permitted by law;
• provide regulated financial services without the required authorisations.
KereX may request additional information where necessary for security, risk, compliance or partner onboarding.
4. Partner-Delivered Services
Certain payment routes and related services available through KereX depend on banks, payment institutions, PSPs, networks, settlement providers and other third parties.
A third-party institution may apply its own eligibility criteria, onboarding requirements, operating rules, fees and contractual terms.
The relevant institution may approve, reject, delay, suspend or restrict a transaction or service where required by law, regulation, network rules, compliance controls or risk policies.
KereX does not guarantee that every service, payment method or route will be available in every jurisdiction.
The institution responsible for a regulated service will be identified during onboarding, in the applicable proposal or in the relevant service agreement.
5. Commercial Terms and Fees
Fees, settlement terms, implementation charges, minimum commitments and payment schedules are stated in the applicable order form, commercial proposal or signed agreement.
Third-party institutions may charge additional transaction, network, banking, foreign-exchange, blockchain or settlement fees. Unless otherwise agreed in writing, those charges are the client’s responsibility.
All amounts are exclusive of applicable taxes unless the relevant document states otherwise.
KereX may suspend paid services where an undisputed invoice remains overdue, subject to the applicable signed agreement.
6. Intellectual Property, Confidentiality and Data
KereX and its licensors retain all rights in the platform, APIs, documentation, software, designs, trademarks and related technology.
Subject to these Terms and any signed agreement, KereX grants you a limited, non-exclusive, non-transferable and revocable right to use the platform solely for your approved business purpose.
You retain ownership of data and materials lawfully provided by you. You confirm that you have the rights and legal basis required to provide and process that data.
Each party must protect non-public technical, commercial and security information received from the other party and may disclose it only where permitted by agreement or required by law.
Personal data is processed in accordance with the KereX Privacy Policy and, where required, an applicable data processing agreement.
7. Availability, Changes and Suspension
The platform is provided on an “as available” basis. Availability may be affected by maintenance, upgrades, security incidents, telecommunications failures, partner systems, banking networks, blockchains or events outside KereX’s reasonable control.
KereX may update, replace or discontinue platform functions, APIs or technical requirements. Where reasonably practicable, KereX will provide advance notice of material changes affecting an active integration.
KereX may suspend or restrict access where necessary to:
• protect the platform or another user;
• respond to suspected fraud or a security incident;
• comply with applicable law or a regulatory request;
• follow the instruction of a relevant service partner;
• address a material breach of these Terms;
• prevent unauthorised or prohibited use.
Suspension of KereX access does not determine the status of funds or transactions held or processed by a third-party institution.
8. Disclaimers and Liability
KereX does not provide legal, tax, investment or financial advice. You are responsible for assessing whether a product, route or integration is suitable for your business.
Cross-border payments may be affected by foreign-exchange rates, intermediary charges, compliance reviews, banking hours, network availability and jurisdictional restrictions.
Blockchain and stablecoin-related routes may involve additional technology, settlement, counterparty and regulatory risks and are available only where supported by appropriately authorised institutions.
To the maximum extent permitted by applicable law, KereX will not be liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, data, opportunity or goodwill.
Unless a signed agreement states otherwise, KereX’s total aggregate liability arising from the platform will not exceed the fees paid to KereX for the relevant service during the twelve months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability that cannot lawfully be excluded or limited.
You are responsible for your products, end users, regulatory permissions and use of the platform. You will indemnify KereX against third-party claims arising from your unlawful use, breach of these Terms or services offered by you to your customers.
9. Governing Law and Contact
These Terms are governed by the laws of the United Arab Emirates.
The parties will first attempt to resolve any dispute through good-faith discussions. If the dispute is not resolved within thirty days after written notice, the courts of Dubai, United Arab Emirates will have exclusive jurisdiction, unless a signed agreement provides otherwise.
Electronic notices, approvals and acceptance of these Terms may be provided through the platform, email or other agreed electronic means.
KereX may update these Terms from time to time. The updated version will be published with a revised “Last updated” date. Material changes affecting an active client relationship will be communicated where reasonably practicable.
If any provision is held invalid or unenforceable, the remaining provisions will continue in effect. Failure to enforce a provision does not constitute a waiver.
Questions about these Terms may be sent to:
legal@kerex.io
KereX Technologies L.L.C-FZ
Meydan Free Zone
Dubai, United Arab Emirates